Legal information
Premium and Billing Policy
This page explains how premium features, paid plans, recurring billing, and related access rules may work on Bizn.
Purpose of premium plans
Premium plans are intended to provide additional business tools, workflow features, and other operational benefits where offered. A premium plan does not buy review truth, moderation outcomes, or false public trust.
What premium may include
Depending on the plan and the current product setup, premium access may include tools such as:
- lead tools and enquiry workflow features
- custom calls to action or stronger profile controls
- business workflow or response tools
- additional owner features linked to claimed profiles
Available features may change over time as the service develops.
What premium does not change
Paying for premium access does not guarantee or override:
- public review truth
- moderation decisions
- public rating accuracy
- approval of ownership claims
- automatic public preference over non-paying businesses unless clearly stated and labelled
Claimed access and premium access are separate
Claiming a business profile and paying for premium access are separate matters. A business may be claimed without being on a paid plan, and a claim may be required before certain owner tools can be used.
More detail about ownership access is available in the Claims and Ownership Policy.
Billing and renewal
If a paid plan is offered, billing may be charged on a recurring basis or another plan basis shown at the time of purchase. Payment timing, currency, and billing interval will depend on the selected plan and the live checkout flow.
Changes, cancellation, and expiry
Premium access may end, change, renew, or be cancelled based on the live subscription status for that business. If a premium feature expires or is cancelled, access to premium-only tools may be reduced accordingly.
Failed payments or provider issues
Access to premium features may be affected if a payment fails, a subscription lapses, or a billing provider reports an inactive or cancelled status.
Refunds and exceptions
Unless a separate refund promise is shown at the point of purchase or required by law, refunds are not automatically guaranteed. Genuine billing concerns can still be raised for review.
Abuse and misuse of paid features
Premium access must still be used lawfully and in line with platform rules. Abuse, spam, fraud, misleading links, or misuse of business tools may lead to restrictions on account or feature access even where a paid plan exists.
Related terms
This policy should be read alongside the Terms and Conditions.
Contact
If you have a question about premium access or billing, please use the details shown on the Company and Contact Details page.